Important Note
By registering and using the sama88 platform, you agree to the terms set out in this privacy policy. Please read this entire document carefully. If you have any questions, our support team is available via 24/7 live chat.
1. Introduction
Sama88 takes our responsibility to protect the privacy of every player using our platform seriously. This Privacy Policy details the types of personal data we collect, the purposes of collection, how we use and protect your data, and the rights you hold regarding your personal information.
When you register an account, make a deposit, play games, or contact our customer support, you entrust us with your personal data. We do not take this trust lightly. Every data processing decision at sama88 is made with your security, transparency, and best interests as our top priority.
This policy applies to all users of the sama88 website, the sama88 mobile app, and all related services provided under the sama88 brand in Malaysia. This policy forms part of the Terms and Conditions governing the use of our platform and should be read together with that document.
2. Personal Data We Collect
Sama88 only collects data that is strictly necessary to provide a safe, fair, and responsible service to our players. The data we collect falls into several main categories:
Registration and Identity Data
During the account registration process, we collect basic information required to verify your identity and confirm that you meet the eligibility requirements to use the sama88 platform:
- Full name as shown on official identification documents
- National identification number (MyKad) or passport for KYC identity verification
- Date of birth for age verification purposes (18 years and above)
- A valid, active email address
- Malaysian mobile number registered under your name
- Current residential address
Financial and Transaction Data
To process deposits and withdrawals securely, we are required to retain records of certain financial information:
- Bank name and bank account number used for transactions
- Phone number registered to your eWallet (Touch 'n Go, GrabPay, Boost)
- Deposit and withdrawal transaction history
- Payment records and bonus receipts
Usage and Gaming Activity Data
This data is collected automatically when you use the sama88 platform and is used to enhance your gaming experience and ensure game integrity:
- Game history including the date, time, and outcome of each session
- Wagering records and activity on the platform
- IP address and device information used to log in
- Browser and operating system data
- Activity logs and platform usage time
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, IC, Date of Birth | KYC Verification, Age Eligibility |
| Contact | Email, Phone, Address | Communications, Account Security |
| Financial | Bank, eWallet, Transactions | Payment Processing, AML |
| Usage | Game History, IP Logs | Security, Service Improvement |
| Technical | Device, Browser, OS | Technical Support, Fraud Detection |
3. How We Use Your Data
Every piece of data we collect is used for clear and lawful purposes. sama88 does not process your personal data outside the scope of the purposes stated below:
- Identity verification and KYC — Ensures every player is a genuine individual who meets the platform's age and eligibility requirements.
- Financial transaction processing — Verifies and processes deposits, withdrawals, and bonus payments securely and accurately.
- Fraud prevention and anti-money laundering — Monitors account activity to detect any suspicious transactions or gaming patterns.
- Customer Support — Provides effective assistance when you contact our support team.
- Personalize your gaming experience — Tailors game recommendations and promotions based on your preferences and game history.
- Service communications — Sends important notifications relating to your account, transactions, promotions, and platform updates.
- Legal compliance — Fulfills the reporting and compliance obligations set out under applicable Malaysian laws.
Right to Object to Marketing
You may opt out of marketing communications from sama88 at any time by updating your notification preferences in your account settings or by contacting our customer support. This choice will not affect important service communications related to your account.
4. Data Sharing With Third Parties
Sama88 does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, we may share data with the following categories of parties under limited and controlled circumstances:
Payment Service Providers
Necessary financial data is shared with approved payment processors such as banks, FPX operators, and eWallet operators to enable deposit and withdrawal transactions to be processed securely. All payment service providers working with sama88 are bound by strict data protection agreements.
Game Software Providers
Necessary game data is shared with our integrated game software providers to enable games to function properly and to ensure the integrity of game outcomes. These providers do not have access to your full financial or personal information.
Regulatory Authority
Sama88 will disclose personal data to the relevant authorities when required by law, court order, or direction from a legitimate regulatory authority. In such situations, we will notify you of the disclosure to the extent permitted by law.
Security Alerts
Sama88 will never ask for your account password via email, Live Chat, WhatsApp, or phone. If you receive any such request claiming to be from sama88, do not comply and immediately contact our customer support through the official channels on the sama88 website.
5. Data Security
Sama88 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The technical and organizational security measures we implement include:
- 256-bit SSL Encryption — All data communications between your browser and the sama88 server are encrypted using the latest TLS protocol.
- Hashed password storage — Account passwords are not stored in plain text; instead, strong cryptographic hashing algorithms are used.
- Two-factor authentication (2FA) — An additional security layer is available to protect your account from unauthorized access.
- 24/7 security monitoring — Our IT security team monitors platform activity around the clock to detect and respond to any threats.
- Regular penetration testing — Security audits and penetration testing are conducted periodically by independent third parties.
- Role-based access control — sama88 staff only have access to the data required for their specific duties, based on the principle of least privilege.
6. Use of Cookies and Tracking Technologies
The sama88 website uses cookies and similar tracking technologies to enhance the functionality, performance, and user experience of our platform. Cookies are small text files stored in your browser when you visit our website.
Types of Cookies We Use
- Necessary Cookies (Required) — Required for core platform functionality such as login verification, session management, and security. These cookies cannot be disabled.
- Performance Cookies (Analytics) — Helps us understand how players use the platform so we can improve the user experience. Data collected is aggregated and anonymized.
- Functional Cookies — Allows the platform to remember your preferences such as language, display settings, and gaming preferences for a more personalized experience.
- Marketing Cookies (Optional) — Used to display relevant promotions and advertisements to you based on your interests and activity.
You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the sama88 platform.
7. Your Rights Regarding Personal Data
Under the Malaysia Personal Data Protection Act 2010 (PDPA), you have several important rights regarding your personal data held by sama88. We are committed to fully facilitating the exercise of these rights:
Right to Access Data
You have the right to request a copy of the personal data we hold about you at any time. Such requests will be processed within 7 business days.
Right to Rectify Data
If any of your personal data is inaccurate or outdated, you have the right to request a correction through your profile settings or customer support.
Right to Request Erasure
You may request the deletion of your personal data, subject to any legal record-keeping obligations we are required to comply with.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service provider if desired.
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
Right to Restrict Processing
In certain circumstances, you have the right to request that we restrict how we process your personal data while a dispute is being resolved.
To exercise any of the above rights, contact our privacy team via Live Chat or email at [email protected]. Please include your username and a clear description of your request. We will verify your identity before processing any data-related requests.
8. Data Retention Period
Sama88 retains your personal data only for as long as necessary to fulfill the original purpose of collection or to comply with applicable legal requirements. The following are general data retention guidelines we follow:
- Active account data — Retained for the duration your account is active on sama88 plus 7 years after account closure for legal compliance purposes.
- Financial transaction records — Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements.
- Security activity logs — Retained for 2 years for security investigation and fraud prevention purposes.
- Customer support data — Retained for 3 years to enable us to deliver consistent service and resolve any disputes.
- Analytics cookie data — Cookies expire automatically, ranging from 30 days to 2 years depending on the cookie type.
Once the retention period expires, your data will be securely deleted or anonymized in a manner that prevents re-identification.
9. Children's Privacy
The sama88 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. Our registration process includes age verification measures designed to prevent sign-ups by underage individuals.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered on our platform, please contact us immediately.
10. Amendments to This Privacy Policy
Sama88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. Each version of the policy will include a clear "Updated" date at the top of the document.
For significant material amendments, we will notify registered players via email or in-account notification at least 14 days before the changes take effect. Continued use of the sama88 platform after the effective date of the amendment is considered acceptance of the updated terms.
11. Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly:
- Email: [email protected]
- Live Chat: Available 24/7 on the sama88 website
- Target Response Time: 3 business days for general enquiries; 7 business days for data rights requests
We are committed to handling every privacy inquiry seriously and within a reasonable timeframe. Our privacy team is ready to help you understand your rights and ensure your personal data is handled in a way that fully respects your privacy.
sama88's Commitment to Your Privacy
Privacy is not merely a legal obligation for us — it is part of sama88's core values. Every product and business decision we make takes into account its impact on our players' privacy. Your trust is the foundation of our relationship.